The Trade Mission in the UK, highlighted in Customer Experience, introduces participants to one of Europe’s most innovative retail markets, recognized for its advances in customer experience, analytics, and omnichannel retail. The agenda takes place in London, where visits to leading retailers combining design, operational efficiency, and data-based loyalty strategies are made. Attendees participate in conferences like Retail Week and CX London, with access to specialists in experience, consumer behavior, and technological platforms. Meetings with retail-tech startups to know emerging personalized experience models are also held. The mission offers a strategic vision to adapt European innovation to Latin American markets.
